Yelp Receptionist and Yelp Host

Phone ringing while you're with a customer, on a ladder, or slammed at dinner rush? Yelp built two AI phone helpers for exactly that. Yelp's product pages and launch post describe them like this, as of Oct 28, 2026.

What Yelp lists for Yelp Receptionist (local businesses):

• Ready from the start: Yelp says it pulls your hours, services, and location from your Yelp Page.
• Handles calls: it answers questions, screens out spam, and lets customers schedule with you in real time.
• Captures leads: Yelp says it asks follow-up questions to capture project details, so you have what you need for a quote or appointment.
• Keeps you posted: each call is recorded, transcribed, and summarized, then sent to your Yelp for Business inbox.
• Your settings: pick a voice, choose the questions it asks, and decide how it hands off calls.

What Yelp lists for Yelp Host (restaurants):

• Reservations and waitlists: Yelp says it handles reservations, and waitlisting works with Yelp Guest Manager.
• Transfers: if it can't answer, or a guest asks, it transfers the call to a number you choose.
• Any caller: Yelp says it answers any call to your dedicated Yelp Host number, not only calls from Yelp.
• Languages: Yelp's table says it supports nearly any language.

Who it's for: local service businesses like movers, contractors, and salons (Receptionist), and table-service restaurants with a claimed Yelp listing (Host).

Picture this: you run a two-person moving company. A caller asks about a two-bedroom move on the 15th while you're carrying a couch. Yelp Receptionist asks for the addresses, the date, and any big items, then you get a summary in your inbox and call back with a quote that evening. (Our illustration of what Yelp describes.)

Questions to ask before you start:

• Is your Yelp Page up to date? It's what the AI learns from first.
• What should it never say? Decide whether it should mention prices, or just collect details.
• Where do urgent calls go? Set a transfer number you'll actually answer.
• How will callers know? Tell callers they're talking with an automated assistant.

Try it this week: 1. Update your hours, services, and FAQs on your Yelp Page. 2. Start the free trial and call your own number as a customer would. 3. Read every call summary for the first week, and adjust the questions it asks.

Good to know: if you plan outbound AI calls too, read our lesson on AI voices and phone calls first. Answering calls people make to you is a different situation.

Comparing options? See our Jobber AI Receptionist and Housecall Pro AI profiles, and our missed-call text-back playbook.